Shipping policy

Thank you for shopping at Marlow & Stitch. This Shipping Policy explains how and when your order is processed, dispatched, and delivered.

Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.

During periods of high order volume, processing may take slightly longer. If your order experiences a processing delay, we will notify you by email.

Shipping Destinations, Times & Costs
We currently ship to addresses in the United States.

We offer free standard shipping on all orders in the United States, with no minimum purchase required.

Estimated delivery time is 6–9 business days after dispatch, depending on your location. This is in addition to the 1–3 business days required for order processing.

The total estimated time from payment confirmation to delivery is 7–12 business days.

Delivery times are estimates and are not guaranteed. They may vary due to carrier availability, holidays, weather, or customs processing.

Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number. You can follow your package by entering this number on our tracking page: here

Please allow 2–5 business days after dispatch for tracking information to update.

If you need assistance with tracking, contact us at support@marlowstitch.com.

Customs, Duties & Taxes
Orders shipped internationally to the United States may be subject to import duties, taxes, or customs fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product price or our free shipping offer.

Delays, Lost or Damaged Parcels
Delays caused by carriers, customs, weather, or incorrect shipping information may occur outside our control.

If your order is significantly delayed, appears to be lost, or arrives damaged, contact us at support@marlowstitch.com with your order number. For damaged items, please include clear photos of the item and packaging.

We will investigate and work with you to resolve the issue.

Wrong Address
Please double-check your shipping address before completing your order. An incorrect or incomplete address may cause delivery delays or prevent successful delivery.

If you notice an error, contact us immediately at support@marlowstitch.com. We will do our best to update your details, but changes may not be possible once your order has been dispatched.

We aim to respond within 1–2 business days.

Country/region

Shipping policy